mcpack Platform Privacy Notice

This page describes what we collect when you use mcpack and how we keep that data protected. We at mcpack collect personal information — your email, identity documents, payment details, and betting history — to operate our platform, verify your account, process deposits and withdrawals, and provide customer support in English.

Our privacy practices are designed to be transparent. We do not sell your data to third parties without your consent. We use your information only to deliver mcpack services, comply with regulations, and improve our platform. This notice explains your rights and our commitments regarding your personal data.

What Data We Collect on mcpack

When you open an account on mcpack, we collect your email address, phone number, and password. During identity verification, we collect a scan or photo of your government-issued ID (KTP, passport, or driver's license) and a selfie holding your ID. We use these documents to verify your identity and comply with anti-money-laundering regulations.

When you deposit funds on mcpack, we record your payment method — whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account from mobile banking, local payment, online payment, or e-wallet. We store the transaction ID, amount, timestamp, and status. We do not store your full payment credentials (such as your complete card number or wallet password); payment processors handle that data securely on their own systems.

Account data: email, phone, password hash, account creation date, verification status.
Identity documents: ID photo, selfie, document type, expiry date (if applicable).
Payment history: deposit method, amount, timestamp, transaction ID, status.
Betting activity: predictions placed, odds, stakes, results, settlement time.
Withdrawal requests: amount, destination payment method, timestamp, status.
Support interactions: messages, tickets, resolution notes.
Device and access data: IP address, browser type, device type, login timestamps.

How We Use Your Data on mcpack

We use your data to operate mcpack — to authenticate your login, process your deposits and withdrawals, settle your predictions, and deliver customer support. We also use your data to comply with legal obligations, such as anti-money-laundering checks and tax reporting. We analyze aggregate, anonymized data to improve our platform performance and user experience.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We may share your data with payment processors, identity-verification providers, and licensed third-party service providers necessary to run mcpack. These partners are contractually bound to protect your data and use it only for the purposes we specify.

Data retention: We retain your account data for as long as your account is active. After account closure, we retain data for a period required by law or for dispute resolution, then securely delete it.

Third-Party Processors and Data Transfers on mcpack

Our mcpack platform uses third-party service providers to process payments, verify identity, and deliver customer support. These providers may be located outside Indonesia, including in jurisdictions with different data-protection laws. By using mcpack, you consent to your data being transferred to and processed by these providers.

We ensure that all third-party processors sign data-processing agreements committing them to protect your information and use it only for the purposes we authorize. We do not share your data with processors for their own marketing or commercial purposes.

Your Rights Regarding Data on mcpack

You have the right to access your personal data held by mcpack. You can request a copy of your account information, identity documents, transaction history, and betting records at any time by contacting our support team. We provide this information within standard response windows.

You have the right to correct inaccurate data. If your email, phone, or other account details are incorrect, you can update them directly in your account settings or request our support team to make changes. You have the right to request deletion of your account and associated data, subject to legal retention requirements and any outstanding disputes.

Data subject requests: To exercise your rights, contact our support team with your account details and a clear description of your request. We respond within standard business windows.

Cookies and Tracking on mcpack

We use cookies and similar tracking technologies on mcpack to remember your login session, store your preferences, and analyze how you use our platform. Cookies are small files stored on your device that help us deliver a faster, more personalized experience.

You can control cookies through your browser settings. Disabling cookies may affect your ability to use mcpack fully — for example, you may need to log in more frequently. We do not use cookies to track you across other websites; our tracking is limited to mcpack.

Data Security and Protection on mcpack

We at mcpack protect your data using standard security practices, including encryption, secure servers, and access controls. Your password is encrypted and never stored in plain text. Your identity documents are stored securely and accessed only by authorized team members for verification purposes.

We maintain firewalls, intrusion detection, and regular security audits to protect against unauthorized access. However, no security system is completely risk-free. If we detect a data breach affecting mcpack, we notify affected users and relevant authorities as required by law.

Children and mcpack

mcpack is not intended for users under the legal age for wagering in their jurisdiction. We do not knowingly collect data from minors. If we become aware that a minor has opened an account on mcpack, we close the account and delete associated data.

Changes to Our mcpack Privacy Policy

We may update this privacy notice at any time. If we make material changes, we notify you via email and display a notice on our platform. Your continued use of mcpack after changes take effect means you accept the updated policy. If you do not agree with changes, you may close your account.

Contact Us About Privacy on mcpack

If you have questions about our privacy practices, how we handle your data, or how to exercise your rights, contact our support team. We respond in English within standard business windows. You can also lodge a complaint with the relevant data-protection authority in your jurisdiction if you believe we have violated your privacy rights.

Our mcpack platform operates in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We are committed to protecting your personal data and operating transparently about how we collect, use, and store your information.